WellnessLiving markets itself as the all-in-one alternative to Mindbody at a lower price point. It combines studio management with unique features like reputation management and loyalty programs that most competitors charge extra for — or don’t offer at all.
We tested WellnessLiving for six weeks to see if it delivers on its all-in-one promise.
WellnessLiving Overview
Founded: 2012 Headquarters: Toronto, Canada Users: 5,000+ businesses Best for: Studios wanting all-in-one management with reputation and loyalty tools Starting price: $89/month
Key Features
Reputation Management
WellnessLiving’s built-in reputation management is genuinely unique in the studio software space:
- Automated review requests — After each class, members receive a prompt to leave a review
- Multi-platform management — Manage reviews across Google, Yelp, Facebook, and your Yelp page from one dashboard
- Review monitoring — Get notified of new reviews in real-time
- Response templates — Quickly respond to reviews with customizable templates
- Review analytics — Track review volume, average ratings, and sentiment trends over time
Most studios struggle with online reputation management because it requires constant attention. WellnessLiving automates the entire process, consistently generating new positive reviews while alerting you to negative ones.
Loyalty and Rewards Program
The built-in rewards program is another differentiator:
- Members earn points for attendance, purchases, referrals, and social media activity
- Configurable point values for different actions
- Redeemable rewards (discounts, free classes, merchandise)
- Leaderboards showing top point earners
- Gamification elements that drive engagement
FitVID on Demand
Native video hosting and delivery:
- Upload and organize recorded classes
- Members access through the same platform
- Sell individual videos or video libraries
- Track viewing data and engagement
- No third-party hosting needed
Scheduling and Booking
Comprehensive scheduling covering:
- Group classes with capacity and waitlists
- Appointments and private sessions
- Workshops and special events
- Resource/equipment scheduling
- Online booking with real-time availability
- Automated confirmations and reminders
Marketing
Advanced marketing tools:
- Email and SMS campaigns
- Marketing automation workflows
- Lead nurture sequences
- Win-back campaigns for lapsed members
- Birthday and event-triggered messages
- A/B testing for campaigns
Payments and Billing
- Recurring memberships with flexible terms
- Class packs and punch cards
- Gift cards and promotional pricing
- POS for retail sales
- Automated failed payment recovery
- Contract management
Reporting
Detailed business analytics:
- Revenue dashboards with trending
- Retention analysis with churn prediction
- Attendance patterns and peak time analysis
- Staff performance metrics
- Marketing ROI tracking
- Custom report builder
Pricing
| Plan | Monthly Cost | Key Features |
|---|---|---|
| Basic | $89/mo | Scheduling, payments, basic marketing, reputation management |
| Advanced | $129/mo | Advanced marketing, automation, rewards program |
| Professional | $199/mo | Branded app, advanced analytics, premium support |
| Enterprise | Custom | Multi-location, API, dedicated manager |
Pros
- Reputation management — Unique feature that drives measurable review growth
- Loyalty program — Built-in gamification increases engagement
- Competitive pricing — More affordable than Mindbody with comparable features
- FitVID on Demand — Native video hosting included
- Comprehensive platform — True all-in-one with minimal gaps
- Marketing automation — Strong campaign and workflow tools
Cons
- Cluttered interface — Many features lead to a busy, sometimes confusing admin panel
- Learning curve — Takes longer to master than simpler platforms
- Slower support — Response times can lag during peak periods
- Feature polish — Some features work but feel rough around the edges
- Higher processing fees — Payment processing costs more than some competitors
Our Verdict
WellnessLiving delivers on its all-in-one promise. The reputation management and loyalty program features are genuinely unique and valuable — most competitors don’t offer anything comparable. If you want to consolidate your tools and stop paying for separate review management and loyalty platforms, WellnessLiving is a strong choice.
The tradeoff is a busier interface and less design polish than Momence. But for practical, feature-per-dollar value, WellnessLiving competes well.
Rating: 4.1/5 — Excellent feature breadth with unique reputation and loyalty tools, but interface could be cleaner.